Un-enrolling from Clevermore

What Clevermore added to your mailbox

All Clevermore-managed items use emoji prefixes to make them easy to spot:

Step 1 — Clear Clevermore's webhook subscription

The Clevermore taskpane includes a built-in control for removing the Microsoft Graph webhook subscription it created on your mailbox. Doing this first stops any new analysis while you work through the remaining steps.

1. Open the Clevermore taskpane in Outlook and go to Settings.
2. Scroll to the Danger Zone section at the bottom.
3. Click Clear Webhooks. The subscription is deleted from Microsoft Graph immediately.

Step 2 — Remove Clevermore categories

When you delete a category from Outlook's master category list, Outlook automatically removes it from every message it was applied to. This is the fastest way to clear both the categories and the message tags in one pass.

Outlook on Windows (Classic)

1. On the Home ribbon, click Categorize → All Categories…
2. Select every category whose name starts with 🔴, 🟠, 🟡, ⚪, 📋, 📨, or 💼.
3. Click Delete and confirm.

Outlook on the web / new Outlook

1. Open Settings (gear icon) → General → Categories.
2. For each category starting with one of the emoji prefixes above, click the trash icon to delete it.

Step 3 — Remove Clevermore folders

Clevermore creates a Clevermore folder in your mailbox with one sub-folder per client matter. Any messages filed there are still yours — if you want to keep them, move them out before deleting the folder.

1. In your folder list, locate the Clevermore folder.
2. Right-click the folder and choose Delete folder. This removes the parent and every matter folder underneath in one step.
3. Empty Deleted Items if you want the messages purged permanently.

Step 4 — Remove the add-in

If Clevermore was installed by your IT administrator (a centralized deployment), only an admin can remove it — skip ahead to Step 5 and ask your admin to uninstall the add-in for your account. If you sideloaded it yourself:

1. In Outlook, open Get Add-ins (or All Apps in new Outlook).
2. Open the My add-ins tab.
3. Find Clevermore, click the … menu, and choose Remove.

Microsoft's full guide is at support.microsoft.com.

Step 5 — Revoke Azure AD app permissions

This severs Clevermore's ability to read or modify your mailbox via Microsoft Graph. After this step, Clevermore can no longer connect to your account even if the add-in is still installed.

1. Visit myaccount.microsoft.com and sign in with your work account.
2. Open Privacy → App permissions.
3. Find Clevermore in the list and click Revoke permissions.

If your IT administrator granted consent on behalf of the entire organization, you may not see Clevermore in this list — in that case, ask your admin to remove the enterprise application from your Azure AD tenant.

What stays on Clevermore's servers

The steps above remove every visible trace of Clevermore from your mailbox. The tasks, contacts, and settings Clevermore generated for you remain on our servers so you can re-enroll later without losing context. If you'd like that data deleted, email support@clevermore.ai and we'll purge it from your firm's deployment.

Re-enrolling later

To start using Clevermore again, reinstall the add-in and sign in. If your account data is still on file, your tasks and contacts will reappear automatically. For help, contact support@clevermore.ai.

For IT administrators

The steps above are per-user. To roll Clevermore out (or back) across your organization, use the Microsoft 365 Admin Center to deploy or remove the add-in, and the Microsoft Entra admin center to manage tenant-wide consent. Contact support@clevermore.ai for guidance on org-wide rollback, including any data still held in your deployment.