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Un-enrolling from Clevermore

If you'd like to stop using Clevermore, everything we added to your mailbox can be removed in a few minutes using built-in Outlook controls. This page walks through each step.

What Clevermore added to your mailbox

All Clevermore-managed items use emoji prefixes to make them easy to spot:

  • Categories — priorities (🔴 Critical, 🟠 High, 🟡 Medium, ⚪ Low), classifications (📋 Complete, etc.), source (📨 General, 📨 Promotions, 📨 Social, 📨 Updates), one 💼 category per client matter, and one 👤 category per assignee.
  • Folders — one folder per client matter, grouped under a parent Clevermore folder in your mailbox.
  • The add-in itself — installed into Outlook via the Microsoft 365 add-in framework.
  • Azure AD app consent — permission granted to Clevermore to access your mailbox via Microsoft Graph.

Step 1 — Open Clevermore Settings

Open the Clevermore taskpane in Outlook and click the Settings gear at the right end of the tab strip. (On a phone, tap More on the nav pill, then Settings.)

Step 2 — Turn off Clevermore's processing

Switch both toggles below to off. Together they stop Clevermore from creating any new categories or task/wiki entries from incoming email. Existing items stay where they are — you'll remove those in the next steps.

  • Tag emails with matter categories (Outlook Integration)
  • Process new emails (General) — the master switch
Clevermore Settings page with the Tag emails and Process new emails toggles circled

Just want to stop the category tags but keep using Clevermore? You don't have to un-enroll. Turn off only Tag emails with matter categories — Clevermore stops adding categories to new mail, while tasks, people, and your wiki keep updating in the background.

Step 3 — Remove Clevermore categories

Clevermore's categories are the ones whose names begin with an emoji — 🔴 🟠 🟡 ⚪ for priority, 📋 for classification, 📨 for source, 💼 for each client matter, and 👤 for each person a task is assigned to. Categories withoutan emoji prefix are your own or Outlook's defaults, so leave those alone. If your category list looks cluttered, that emoji prefix is how to tell Clevermore's apart.

When you delete a category from Outlook's master category list, Outlook automatically removes it from every message it was applied to. This is the fastest way to clear both the categories and the message tags in one pass.

Outlook on Windows (Classic)

  1. On the Home ribbon, click Categorize → All Categories…
  2. Select every category whose name starts with 🔴, 🟠, 🟡, ⚪, 📋, 📨, 💼, or 👤.
  3. Click Delete and confirm.

Outlook on the web / new Outlook

  1. Open Settings (gear icon) → General → Categories.
  2. For each category starting with one of the emoji prefixes above, click the trash icon to delete it.

To clear the colored tags off a few specific messages without deleting the category definitions, select those messages, right-click, and choose Categorize → Clear All Categories. Deleting the categories from the master list (above) is the thorough route that clears everything at once; this is the quick way to tidy up a handful of emails.

Step 4 — Remove Clevermore folders

Folders only exist on mailboxes set up before mid-2025, when Clevermore stopped creating them. If you don't see a Clevermorefolder in your mailbox, there's nothing to remove here — skip to Step 5.

Where it exists, that Clevermore folder holds one sub-folder per client matter. Any messages filed there are still yours — if you want to keep them, move them out before deleting the folder.

  1. In your folder list, locate the Clevermore folder.
  2. Right-click the folder and choose Delete folder. This removes the parent and every matter folder underneath in one step.
  3. Empty Deleted Items if you want the messages purged permanently.

Step 5 — Remove the add-in

If Clevermore was installed by your IT administrator (a centralized deployment), only an admin can remove it — skip ahead to Step 6 and ask your admin to uninstall the add-in for your account. If you sideloaded it yourself:

  1. In Outlook, open Get Add-ins (or All Apps in new Outlook).
  2. Open the My add-ins tab.
  3. Find Clevermore, click the … menu, and choose Remove.

Microsoft's full guide is at support.microsoft.com.

Step 6 — Revoke Azure AD app permissions

This severs Clevermore's ability to read or modify your mailbox via Microsoft Graph. After this step, Clevermore can no longer connect to your account even if the add-in is still installed.

  1. Visit myaccount.microsoft.com and sign in with your work account.
  2. Open Privacy → App permissions.
  3. Find Clevermore in the list and click Revoke permissions.

If your IT administrator granted consent on behalf of the entire organization, you may not see Clevermore in this list — in that case, ask your admin to remove the enterprise application from your Azure AD tenant.

What stays on Clevermore's servers

The steps above remove every visible trace of Clevermore from your mailbox. The tasks, contacts, and settings Clevermore generated for you remain on our servers so you can re-enroll later without losing context. Want that data deleted from our side too? Yes — just email support@clevermore.ai with the account, and we'll purge it from your firm's deployment.

Re-enrolling later

To start using Clevermore again, reinstall the add-in and sign in. If your account data is still on file, your tasks and contacts will reappear automatically. For help, contact support@clevermore.ai.

For IT administrators

The steps above are per-user. To roll Clevermore out (or back) across your organization, use the Microsoft 365 Admin Center to deploy or remove the add-in, and the Microsoft Entra admin center to manage tenant-wide consent. Contact support@clevermore.ai for guidance on org-wide rollback, including any data still held in your deployment.