Something not working?
Quick fixes for common problems.
I can’t find Clevermore in Outlook.
It’s on the far right of the Home ribbon: click Home in the Clevermore group. Still missing? Restart Outlook. It can take up to a day to appear after your IT team adds you; if it’s been longer, ask them to check you’re assigned to it.
The panel closes every time I click another email.
Click the pin at the top right of the Clevermore panel. Outlook doesn’t keep add-ins open unless they’re pinned.
Sign-in fails or keeps looping.
Make sure Outlook itself is signed in with your work account, then right-click inside the Clevermore panel and choose Reload. If it still fails, ask your IT team to check Clevermore is assigned to you.
Clevermore is slow or stuck.
Right-click inside the panel and choose Reload, or restart Outlook. If other Microsoft 365 pages are slow too, it’s probably your network or VPN.
Categories aren’t showing on my email.
Check Tag emails in Outlook is on in Settings. In Classic Outlook, press F9 to refresh from Exchange.
Still stuck? Ask the assistant inside Clevermore, or email support@clevermore.ai.